Terms & Conditions

Accommodation is subject to availability. Other accommodation options may be available on request; please contact us for more details.

All accommodation charges must be paid to La Xenia directly and all prices are for per person and per academic year unless stated otherwise.

If you fail to enroll or fail to complete your programme, you will be excluded from your programme without a transfer to another programme or refund.

If you wish to change the date of admission, you should contact the Registrar Department at least two months in advance. In such a case, you might have to pay the difference between tuition fee paid and tuition fee of your preferred date of admission plus an administration charge of CHF 100.

Students requesting an airport pick-up must provide:

• flight details including date and time of arrival, flight numbers, airline and airport terminal –  14 days prior to arrival
• their mobile number including the international area code

For those students who have booked an airport pick-up on arrival, we will send an Arrival Transfer Confirmation to reconfirm the student’s flight details and arrival time.

Airport pick-up includes a maximum of 1 hour waiting time. In the event of a delay exceeding 1 hour, students will be charged an additional fee.

If there are more than 3 students travelling on the same flight, a shared pick-up can be requested.

Students who have requested a departure transfer to the airport  should speak to the School Administrators a few days before departure in order to agree on a pickup time and collect their Departure Transfer Confirmation.

You need to ensure that you have sufficient time to apply and obtain a student visa (if you require a visa to stay in Switzerland). 

You must pay all required tuition fee, application fee and any other additional fees in full amount before the date of your admission.

Once paid, the tuition fee and application fee cannot be transferred as credit to other students.

Tuition fee does not include materials or services you might require during your study e.g. textbooks, etc.

Application fee is non-refundable and non-transferable.

Students must attend a minimum of 80% of their classes otherwise they may lose their place on the programme.

No refund will be given and where applicable the home office will be informed.

A student who does not meet the attendance requirement will not receive a certificate of attendance at the end of the course.

It is the responsibility of the student to inform the school of all illnesses and absences.

If La Xenia cancels a programme after a student’s enrollment, La Xenia will refund all fees already paid by the student. 

However, we reserve the right to suspend or expel a student without a refund of fees for misconduct behaviour that repeatedly upsets the harmony of the school.

La Xenia reserves rights to expel a student from the programme for unacceptable behaviour or lack of attendance. 

No refund will be made once the student is expelled from their programme.

If the student intentionally or negligently damages the school’s property, the student will be responsible to pay the full cost of repairing or replacing that property.

In the event of damage to the school’s property, the student will be responsible to pay the full cost of the repair or replacement of the property.

Students will be required to pay a deposit for their accommodation.

The deposit will be returned upon the student’s departure provided there is no damage, loss or extra cleaning to be paid for.

La Xenia staff is available to provide assistance to students with disabilities in choosing a programme that will meet their requirements. 

In order to assist La Xenia staff, the student must, at the time of registration, provide a written document explaining their disability and any special requirements as a result of the disability.

Students should report to the Quality Control Office of La Xenia regarding any issues that make the student feel unhappy with the programmes such as lecturers, exams, school facilities etc.

La Xenia always listens to our students and continuously tries to improve our services for them.

Students requiring a student visa:  Students who require a visa are not able to shorten or reduce the number of lessons of their programme due to the terms of their visa.

Students are asked to read the Refund and Cancellation Policies carefully.

No refund or credit will be offered for students who wish to change or cancel the programme after the programme is started. 

La Xenia Refunds and Cancellations Timeline

• 100% refund of all fees and the deposit, if 3 months or more notice is given by signed form to La Xenia before the programme starts, (or if a student’s visa is refused).
• 50% refund of all fees and the deposit, if between 2 and 3 months notice is given by signed form to La Xenia before the programme starts.
• 10% refund of all fees and the deposit if between 1 and 2 months notice is given by signed form to La Xenia before the programme starts.
• 0% refund of all fees and the deposit received after the programme starts.

Note:

• Application Fee is non-refundable under any circumstances.
• Any refund due will be paid to the person or organization who originally paid the fees and will be made within 45 calendar days of written confirmation (not counting public holidays).
• In the case of serious illness, the student is allowed to defer until the student recovers from the illness. No refund of the paid deposit is given in this case.

For students who require a visa, 100% refund of the tuition fee and deposit is only provided when the visa application is not approved. 

La Xenia will only provide refund if the student visa application is refused, provided that:

• La Xenia has received full payment of Deposit, Tuition Fees, Application Fee and other fees related.
• Students are required to fill in the Refund Request Form and send it together with the refusal document from the Immigration Authorities to the Admissions Office, stating refusal reasons.
• Students will not be entitled for refund if their visa application is refused due to their own mistakes in that the student did not follow the visa procedures when applying for a visa, including the submission of fraudulent documents.
• La Xenia will not provide a refund if the student has obtained a visa but then decides not to enroll in the programme.
• La Xenia will make a refund directly to the student or partner/agent that made the payment.
• Application Fee is non-refundable under any circumstances.
• La Xenia is not responsible for any refusal of student visa cases. If any evidence that the visa refusal is due to our fault, La Xenia will provide the full refund or help the student to re-apply. No additional compensation will be given.

This refund policy will apply from 1.1.2021 onwards.

In the event of a dispute between a student and the school, procedures are in place to facilitate the resolution of the dispute. Please visit Complaint & Feedback Procedure for more details.

Students who receive partial scholarships from La Xenia and wish to withdraw at any time before they complete their programme, will need to pay the full programme fees before stopping their participation in the programme.

Scholarships are normally given to students who are deserving or in financial need. Therefore, scholarship students should respect the privilege that they have taken up from another needy student and comply with all scholarship rules.

La Xenia reserves the right to change details of its services, including programmes, facilities, locations and course dates where circumstances beyond La Xenia’s control necessitate such changes, or where the number of enrollment is not enough to operate a programme/course viably.

Please note an external classroom may be used during busy periods, students may be taught off-site. Further details will be available during orientation.

La Xenia will organize a weekly social programme, including low-cost weekend coach excursions and a selection of free and good value local activities and visits. 

For updated information on our weekly social programme schedule and approximate costs, please visit La Xenia’s Facebook pages or contact the Student Support Center.

All holidays taken be students must follow individual school plans.

Students planning to study in Switzerland: In accordance with Visas and Immigration guidelines, La Xenia requires payment of fees in full prior to issuing a visa letter of Confirmation of Acceptance of Studies (CAS). Students must notify La Xenia immediately in the case of refusal or any changes to their status.

Refusal: If the student fails to obtain their visa, the student will receive a refund of the total amount except the CHF 500 Admission Fee and CHF 300 Register Fee only after we receive written documentation from the consulate on your visa denial.

Please note that there will also be a charge of one week’s homestay accommodation fees and full amount of Operation Expenses CHF 3000 for any cancellation or postponement notified less than 14 days before the start of the programme. Specific terms will apply to residential accommodation.